Refund & Cancellation Policy

At Greenhands, we aim to provide exceptional service while maintaining transparency in our refund and cancellation process. Please read our policy carefully for details on eligibility, timelines, and terms.

1. Cancellation Policy
✅ Eligible for Cancellation: Orders can be canceled before shipping or order processing (within 24 hours of placing the order). To cancel, contact us via WhatsApp: 9042 642 642 or Email: mani@greenhands.in with your order details.

❌ Non-Cancellable Orders:

* Orders that have already been processed, dispatched, or delivered.
* Custom or special orders placed during promotions, sales, or discounts.

2. Refund Policy

Refund Eligibility:

✅ Eligible for Refunds:

* Damaged or Defective Products: If the product arrives damaged or defective, contact us within 48 hours of delivery with supporting photos/videos.
* Incorrect Product Delivered: If you receive a wrong product, inform us immediately for resolution.
* Order Canceled Before Shipping: Full refund will be issued if the cancellation request is made before shipping.

❌ Non-Refundable Cases:

* Opened, used, or tampered products.
* Delayed complaints after 48 hours of delivery.
* Products damaged due to improper storage after delivery.

3. Refund Timelines
Approval Process: Refund requests will be reviewed within 2-3 business days after submission.
Processing Time: Refunds will be processed within 5-7 business days after approval.
Refund Method: Refunds will be credited back to the original payment method used at checkout.

4. How to Request a Refund/Cancellation
Contact Us: Reach out via WhatsApp: 9042 642 642 or Email: mani@greenhands.in with your order details and supporting documents.
Verification: Our team will review and verify the request.
Resolution: If approved, we will initiate the refund or provide product replacement as applicable.
Need Assistance?
📞 Customer Support: +91 9042 642 642
📧 Email: mani@greenhands.in

Thank you for choosing Greenhands! We value your trust and are committed to providing the best service possible.